CANCELLATION & REFUNDS.
Clear, honest policies for event passes and merchandise. No hidden clauses.
EVENT PASS CANCELLATIONS
Because our formats have strict capacity limits (20 to 50 spots) and we pre-purchase fresh materials, clay kits, and catering for every attendee:
- • 72+ hours prior to event start: 100% full refund issued back to your original payment method.
- • 24 to 72 hours prior: 50% refund, or free transfer to a friend.
- • Under 24 hours prior: Non-refundable due to perishable kitchen and material preparations, but passes are 100% transferable to another person with prior notice to the team.
EVENT CANCELLATION BY ZERO DAY
In the unlikely event that Zero Day must cancel or postpone an event due to extreme weather, venue emergencies, or unforeseen circumstances, all ticket holders will be offered the choice of an immediate 100% full refund or automatic priority rollover to the rescheduled date.
PHYSICAL MERCHANDISE RETURNS
We want you to love your Zero Day apparel and goods. If your item arrives damaged, defective, or with an incorrect size, notify us within 7 days of delivery at hello@zerodaygang.site.
We will arrange an immediate replacement or full refund upon inspection of the return item in original, unworn condition.
HOW TO INITIATE A REFUND
Send an email to hello@zerodaygang.site or WhatsApp our team at +91 94350 12890 with your Order Reference (e.g. ZD-ORD-XXXX).
Approved refunds are processed via Razorpay within 3 to 5 business days back to your original payment account.